Work
Selected work.
Eight studies across user research, strategy, product design, and systems design: for a design school, a consumer brand, a 3D-capture company, a Harvard research program, a healthcare facility, and Hycu itself.
Harvard Graduate School of Design User research
Spatial Equity
A third of Harvard GSD had no desk. Our data showed the Dean why that mattered, and what might help.
Seven days of observation, a survey of 162 students, six stakeholder interviews, and three proposals for the administration.
Studio · Hycu Systems design
ClaudeKit
An operating system for AI agents that run like a company, and teach the person running them.
A mentor, a crew of agents with separate jobs, and a web portal for directing the work remotely, so it keeps moving.
A consumer oral-care brand User research
What They're Buying
Customers of an oral-care brand want more than a product: a routine that holds.
Product strategy from user research: an interview protocol, interviews, and an interactive map of what we learned.
Polycam Strategy
Cited by AI
How to create content tailored for non-human viewers
An eight-rule answer engine optimization (AEO) framework, yielding six videos made to be cited by AI.
Human Flourishing Program, Harvard Product design
Global Forgiveness Movement
A platform to teach the next billion people how to forgive.
Vision, scope, and the platform itself, which will launch in November 2026.
A residential eating-disorder facility Systems design
Pour
Care flows like water. We mapped where it ran dry in a healthcare facility, and prototyped a dashboard to keep it moving.
A care manifesto, maps of how care reaches the counselors who give it, and a dashboard about the system, not its people.
Studio · Hycu Product design
Pastry Pirates
Fifty thousand simulated games, then a multiplayer online game, launched in four weeks.
A board game about sailing between islands for baking ingredients, balanced by simulation and played online with bots. A physical edition is on the way.
Studio · Hycu Strategy
How to Change Institutions
A palm-sized field guide to changing institutions, or any organization, from the inside, by working with them.
A small book for people inside schools, governments, and hospitals who want change that lasts. We bring its method to every institutional client.
Tell us where you are.
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